Schedule
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Ad-hoc appointment
Type at least two characters.
Blood work
This is recorded against your name.
That day is full
Dental and exam limits cannot be overridden.
The list has changed on the server.
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Add forms from a request card or the schedule with “Send to the iPad”. One form sits on the iPad at a time; the rest wait here.
How much of the staff’s time goes on the phone, and how much on typing texts and emails. The aim is as much as possible by text: a call ties up a person for its whole length, and every ring interrupts somebody.
Show as a table
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When calls come in
0 calls
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Calls
Voicemail
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Signing devices
An iPad paired here can be handed to a customer to sign a form. No account is signed in on it, and it can reach nothing else.
Open a customer's own screen exactly as they see it — their requests, what each one says it is waiting on, their pets and their details. Read only: nothing here can change anything.
Accounts to link
These customers registered on the portal, and more than one clinic record could be theirs. Pick the right one; until then they cannot add pets or book online.
Anything the clinic needs doing that is not about a patient. Whoever it is assigned to owes the next move; comment to hand it on.
Log a request
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Dentals
Another animal, or an earlier chart
Charts touched this month
Adult teeth. The viewer's left is the animal's right.
Booked that day
Another owner or animal
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Add someone
Their own mobile, not the clinic's — it is where a password reset code goes.
Add blood work
Starts the record, so the animal is on the list and somebody owes it a move. Either way round: blood already taken at an exam and sent off, or none taken yet and they need ringing to arrange a draw. Mark the results in here when they come back.
Leave blank if no blood has been taken yet. A note here records the front desk as having already made its call, and the card then reads “blood draw arranged”.
Blood work
Note for the front desk (never shown to the customer)
Send SMS
Language
· we add:
This number replied STOP. Nothing can be texted to it — please call instead.
Will be sent